Due to the nature of our business (Custom Printed Promotional Items) we are unable to accept any returns or exchanges unless there is a clear manufacturer defect in the product itself.
If you would like to get in touch with someone regarding an order they can open a case by emailing: info@betterpromoproducts.com
A response will be furnished within 1-3 business days.
An open case does also not necessarily mean the case will be approved but we strive our best to resolve any issues that may arise in the natural course of production.