Refund policy

Last Updated: July 2027

General Policy

Due to the nature of our business—custom branded promotional items—we do not offer refunds or exchanges unless there is a clear manufacturer defect in the product itself or an error with the imprint that was not communicated beforehand.

Eligibility for Returns

To qualify for a return, your item must have a factory defect or production error. Claims must be communicated to us within 5 business days of receiving your shipment.

How to Start a Return

Contact us at support@imprintalchemy.com to initiate a return
Include photos documenting the issue
Await our response within 1–3 business days

Please note that opening a return case does not guarantee approval. We strive our best to resolve any issues arising during the normal course of production, but each case is evaluated individually.

If your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and make it right.

Non-Returnable Items

Certain items cannot be returned even with errors:

Perishable goods (food, flowers, plants)
Personal care goods (beauty products)
Hazardous materials, flammable liquids, or gases
Sale items
Gift cards

European Union Customers

We DO NOT ship to the EU but If merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Please contact us to start this process.

Refund Processing

We will notify you once we've received and inspected your return
If approved, refunds are issued to your original payment method within 7–10 business days
Please allow additional time for your bank or credit card company to process the refund

If more than 10 business days have passed since your return was approved, please contact us so we can investigate.